Terms of the online shop at www.djanam.bg
1. Subject
These terms govern the relationship between the supplier, with registered office in Sofia 1000, and the customers (users) of the djanam online shop at www.djanam.bg.
2. Supplier
Correspondence: djanamsteakhouse@gmail.com, telephone +359 895 774 596. Registered office and address for complaints: Sofia 1000.
Supervisory authorities:
- Commission for Personal Data Protection, 2 Prof. Tsvetan Lazarov Street, Sofia. Tel. (02) 940 20 46. www.cpdp.bg
- Commission for Consumer Protection, 4A Slaveykov Square, Sofia. Tel. 02 980 25 24. Hotline 0700 111 22. www.kzp.bg
3. The platform
djanam is an online shop at www.djanam.bg. Through it, users may register, browse goods, prices and delivery terms, enter into contracts of sale, pay by the electronic means offered on the site, receive information about new goods, and exercise a right of withdrawal where the law provides one.
The supplier arranges delivery and respects the rights the law gives users. Contracts are concluded in Bulgarian and stored in the supplier’s database. Users may correct mistakes in the information they enter before they send the statement that concludes the contract. The price is the price shown on www.djanam.bg.
Statements between the user and the supplier may be made electronically, within the meaning of the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act. A statement made on the site after the correct name and password have been entered is presumed to come from the person named in the registration.
4. Registration and orders
To buy through www.djanam.bg the user chooses a name and password, or signs in with Facebook or Google, and thereby accepts these terms. By completing the basket and pressing the order button, the user confirms that they have read these terms and will follow them. The supplier confirms the order by email. An account is created and a contract arises. The user must give true and current data and keep them up to date.
An order is placed by entering the shop, choosing goods, giving the details needed to identify the user and to deliver the goods, choosing how and when to pay, and confirming the order. An order placed without registration is treated as acceptance of these terms when the goods are accepted.
5. The contract
Each item may be a separate contract of sale, even if several items were chosen in one order. The supplier may deliver them together. Rights in one item do not affect the contracts for the others. A consumer’s withdrawal from one item does not withdraw the contracts for the other items. The user must identify clearly which contract and which item a claim concerns. The price may be paid when the order is placed or on delivery.
6. Consumers
This section applies to users who are consumers under the Consumer Protection Act, the Electronic Commerce Act or Directive 2011/83/EU.
The main characteristics and the price of the goods, including taxes, are those shown on each product. Delivery costs that are not included in the price are shown when the goods are selected. Payment, delivery and performance are described in these terms and on the site. The information is current at the moment it is displayed, before the contract is made. Required consumer information may be given through the website or by email.
The supplier may accept an advance payment. The consumer chooses whether to pay before delivery or on delivery. If an order is worth 15,000 BGN or more, payment is made only by transfer to the supplier’s account.
The consumer may withdraw from the contract within 14 days of receiving the goods, without giving a reason and without a penalty, using the form below. The right of withdrawal does not apply to goods made to the consumer’s specification, goods that perish quickly, sealed goods unsealed after delivery where hygiene or health prevents return, goods inseparably mixed with other goods after delivery, or unsealed sound, video or software recordings, including licence keys.
If the supplier has not provided the information required by the Consumer Protection Act, the consumer may withdraw within one year and 14 days of receiving the goods. Once the information is provided, the 14-day period runs from that date.
If the consumer withdraws, the supplier refunds all sums received, including standard delivery costs, without undue delay and no later than 14 days after being told of the withdrawal, using the same means of payment unless the consumer agrees otherwise at no extra cost. The supplier may wait to refund until the goods are returned or proof of posting is received. Extra delivery costs chosen by the consumer, above the cheapest standard delivery, are not refunded. The consumer bears the direct cost of returning the goods unless the supplier collects them. Goods should be returned in a condition that allows them to be sold again, unless opening them necessarily spoils that condition.
The delivery time is the time stated for the goods when the contract is made. If none is stated, delivery is within 30 calendar days of the day after the order. If the supplier cannot perform because the goods are not available, the supplier informs the consumer and refunds what was paid.
7. Performance
The supplier may arrange delivery by courier within the agreed time, or within a reasonable time if none was agreed. The user should inspect the goods on delivery and tell the supplier at once if they do not conform. If the user does not, the goods are treated as accepted, except for hidden defects. Questions not covered here follow the Commerce Act and the Consumer Protection Act.
8. Personal data
Personal data are collected and processed as described in the Privacy Policy. By accepting that policy, the user agrees that the supplier may store information on, or access information stored on, the user’s device for the purposes and periods stated there. While a user is registered, the supplier may send electronic messages, including a newsletter or offers. The user may object as described in the Privacy Policy. The supplier may ask the user to prove their identity and the accuracy of the data given at registration.
9. Changes
The supplier may change these terms and will tell registered users in an appropriate way. A change binds the user if, after notice or after publication on the site, the user does not reject it within 14 days, or if the user accepts it in their account. Notices are sent to the email address given at registration and need not be signed with an electronic signature.
10. Ending the contract
These terms and the user’s contract end if a party is liquidated or made insolvent, by written agreement, if a party objectively cannot perform, if equipment is seized by a public authority, or if the user’s registration is deleted. Contracts already made and not yet performed remain in force. The supplier may end the contract without notice and without compensation if the user uses the site in breach of these terms, Bulgarian law, or accepted standards of electronic commerce.
11. Liability
The user will indemnify the supplier against third-party claims arising from a breach of the contract, an infringement of intellectual-property rights, an unlawful transfer of the user’s rights, or a false statement about being a consumer. The supplier is not liable for force majeure, chance events, internet failures, technical causes or orders of public authorities, nor for harm the user causes to third parties, nor for lost profit from using or not using the site. The supplier is not liable for comments published on the site, or for loss of data caused by a breach of technical security or by someone falsely presenting themselves as the user when the circumstances suggest they are the user.
12. Other terms
The parties will protect each other’s rights and commercial secrets and will not publish their correspondence. If these terms conflict with a special contract, the special contract prevails. If one clause is invalid, the rest of the contract remains valid. The laws of the Republic of Bulgaria apply. These terms apply to all users of www.djanam.bg.
Withdrawal form
Complete and send this form only if you wish to withdraw from the contract.
To: Sofia 1000, djanamsteakhouse@gmail.com
I/we hereby give notice that I/we withdraw from my/our contract for the purchase of the following goods / the supply of the following service.
Ordered on / received on:
Name of the consumer(s):
Address of the consumer(s):
Signature of the consumer(s) (only if this form is on paper):
Date:
Delete what does not apply.
Information on the right of withdrawal
You have the right to withdraw from this contract within 14 days without giving a reason. The period runs from the day you, or a third party other than the carrier and named by you, take possession of the goods.
To withdraw, tell us at the contact details on www.djanam.bg by a clear statement (a letter, fax or email). You may use the form above, but you do not have to. To meet the deadline it is enough to send your notice before the period ends.
If you withdraw, we will refund all payments we have received from you, including delivery costs (except extra costs where you chose a delivery method other than the least expensive standard delivery we offer), without undue delay and no later than 14 days after we are informed of your decision. We may delay the refund until we receive the goods back or you supply proof of having sent them back, whichever is earlier. You must bear the direct cost of returning the goods. You are liable only for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.